Assembly may be required on some of our products. If so, full instructions are provided with the product.
We are a trade only supplier. You would need to register with us as a dealer to be able to see our prices and this can be done here: https://zaptrading.co.uk/register/ A member of our sales team will then be in touch. Alternatively, please get in touch with our Customer Service team using the form in the ‘Contact us‘ section of the Help Centre.
We would love to hear from you. Please contact our Sales team on either 0345 073 8455 option 1 or via email: ku.oc.gnidartpaz@selas and we will be happy to help.
We do carry spare parts but cannot always guarantee your desired part will be stocked. If you need further information, please get in touch with our Customer Service team using the form in the ‘Contact us‘ section of the Help Centre.
Yes. Please call our sales team who will be able to advise of the correct fixing packs required. You can reach them using the form in the ‘Contact us‘ section of the Help Centre.
Fixing packs are supplied when tops are purchased alongside bases. We cannot provide fixing packs for tops purchased separately. If you need further information, please get in touch with our Customer Service team using the form in the ‘Contact us‘ section of the Help Centre.
Yes. Our stackable chairs and bar stools are all identified in the description.
Yes. All of our furniture is suitable for commercial use, however some items may only be suitable for light commercial use. If you need further information, please get in touch with our Customer Service team using the form in the ‘Contact us‘ section of the Help Centre.
Yes. We currently offer a 12-month warranty against manufacturing faults.
We do not currently offer online tracking however we are always looking to improve the services we offer so this may be possible in the future. Pease contact our customer care team on either 0345 073 8455 on option 2 or via email: ku.oc.gnidartpaz@eracremotsuc and we will be happy to get an update on your delivery for you. Please have your order reference handy.
We do offer the facility of credit accounts subject to terms and conditions. If you need further information, please get in touch with our Customer Service team using the form in the ‘Contact us‘ section of the Help Centre.
We no longer show stock levels on the website. For up-to-the-minute stock availability and lead times, please contact us on 0345 073 8455 and we'll be happy to help.
Any issues with orders must be reported within 7 days of receipt. Please speak with our customer care team on either 0345 073 8455 on option 2 or via email: ku.oc.gnidartpaz@eracremotsuc and we will look into this for you. Please have your order reference handy.
We can accept cancellations as long as the order has not already been dispatched. Please let us know as soon as possible if you wish to cancel your order.
We can reserve stock with a 50% deposit. The remaining balance would need to be paid one week prior to your desired delivery date.
Yes, we are able to deliver outside of the UK. Please speak with our sales team for a quote on either 0345 073 8455 option 1 or via email: ku.oc.gnidartpaz@selas and we will be happy to help.
Our standard delivery service is currently 3 - 5 working days. During busy periods we may experience extended delivery lead-times.
We can offer collections from our head office, but these would need to be booked and arranged by appointment only.
We currently plan all of our deliveries based on set route days. However, we will always try and accommodate a requested delivery date. - Additional charges may apply - please contact us for further details
Yes, we do offer a drop shipping service in which we can either use blank paperwork or your own delivery note if supplied. If you need further information, please get in touch with our Customer Service team using the form in the ‘Contact us‘ section of the Help Centre.
Yes, you can re-arrange your delivery and this will be charged at the original delivery rate. Charges do apply for collection/redelivery as well as a 20% restock fee apply for all failed deliveries.
You can view our delivery charges here: https://zaptrading.co.uk/delivery/
No, we do not offer this service.
Yes. If you wish to return an item you must notify us within 14 days of receipt. You can view our returns policy here: https://zaptrading.co.uk/delivery/ Otherwise, if you need further information, please get in touch with our Customer Service team using the form in the ‘Contact us‘ section of the Help Centre.
You would need to place a new order with us for the correct product and return the incorrect product. You can view our returns policy here: https://zaptrading.co.uk/delivery/ Otherwise, if you need further information, please get in touch with our Customer Service team using the form in the ‘Contact us‘ section of the Help Centre.
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